Shipping policy

ROCK CLOTHING — SHIPPING POLICY

Effective date: 14 September 2026

We currently deliver orders within South Africa.

1. Delivery timeframe

Orders are normally delivered within 3–5 business days after dispatch.

Delivery times may vary depending on the customer’s location, courier availability, public holidays, adverse weather, or circumstances outside Rock Clothing’s reasonable control.

2. Order processing

Orders are processed for dispatch after successful payment confirmation.

Customers will receive relevant delivery or tracking information where available.

3. Delivery address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Rock Clothing cannot be held responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

4. Delivery delays

If your order has not arrived within the expected delivery timeframe, please contact:

info@rockclothing.co.za

with your order number so that we can investigate the delivery status.

5. Exchanges

For approved size exchanges, the customer pays the cost of returning the original item to Rock Clothing. Rock Clothing will cover the cost of shipping the replacement item to the customer.

Where a return is due to a qualifying defective item or Rock Clothing fulfilment error, Rock Clothing will handle the applicable return/replacement delivery costs in accordance with the law.